This has to do with the technical infrastructure of the small business. It includes implementation and management of human resource systems, internal and external customer-facing communication platforms, project management systems, file management systems, authentication management systems, small-scale application and web site development, developer platforms, standard operating procedure, automation, technical documentation, technical legalities, regulations, and compliance, and a variety of technical tasks such as server administration, company email, domain registration, a DNS, a CDN, and object storage and retrieval.